Address and Contact Information
Address: 16430 Booker T Washington Hwy Ste 3, Moneta, VA 24121
Phone: (540) 721-1305
Website: https://icecreamcottage-sml.wixsite.com/ice-cream-cottage
icecreamcottage-sml.wixsite.com
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Reviews
Casey
My family and I visited the Ice Cream Cottage on Friday, August 1st, and enjoyed our experience overall. Hershey’s ice cream never disappoints, and the quality was excellent. However, it was disappointing that the shop does not allow samples before purchasing. Offering free samples is a common industry practice, especially at this price point, and would greatly enhance the customer experience.
… morePhilip
Pretty incredible ice cream place. The ice cream is INSANELY GOOD. (Mint and moose tracks are my fav, MAN it’s good.) very, very nice people, good atmosphere! Good place for right by the lake!
… moreisaac gomez
Ice cream was good.
Service was awful, the workers are very rude and act like it’s an inconvenience helping you.
… moreService was awful, the workers are very rude and act like it’s an inconvenience helping you.
Lana Boettcher
A lovely little ice cream shop next to the water, they had a verity of flavors. The place was clean and the employees were professional. And I liked the Cow print painted in the cabinets.
I was treated kindly, they made us feel welcome.
… moreI was treated kindly, they made us feel welcome.
Blaise Canfield
My wife’s family has been coming here for 20 years. I wasn’t going to get anything until I saw they had soft serve. I asked for a large bowl of it. The girl barely filled it up, then gave me an already partially melted bowl of ice cream. Whatever. Then we paid. $4.80. are you serious? Okay never buying that again. Wasn’t going to complain.
This isn’t why I 1 starred this place. It was the way the staff treated us later.
2 minutes later the family is eating, and we see my brother-in-law eating his. It was bigger than mine, and it was a small. Still soft serve.
Okay I guess I should talk to the manager even though ours is basically done.
She denied what I said. She told me they always weigh it before giving it to you and it would have been 8 oz. I told her no one weighed it, and to be fair there’s no way this was 8 oz (I do weigh your own froyo a lot). All I expected was an, “oh, I’ll talk to the girl who served you about it,” and either knocking the charge down to a medium or getting a little more ice cream.
The manager said the girl definitely weighed it. The manager wasn’t in the room when the ice cream wasn’t weighed. I wasn’t trying to pull a fast one on her, stealing ounces and ounces of ice cream; but she treated me like a scam artist. Really crummy experience.
By the way, I cross posted this review because people came after me on Yelp and called me names for having a bad experience, and their response reviews were the only thing they ever did on Yelp. That seems suspicious.
… moreThis isn’t why I 1 starred this place. It was the way the staff treated us later.
2 minutes later the family is eating, and we see my brother-in-law eating his. It was bigger than mine, and it was a small. Still soft serve.
Okay I guess I should talk to the manager even though ours is basically done.
She denied what I said. She told me they always weigh it before giving it to you and it would have been 8 oz. I told her no one weighed it, and to be fair there’s no way this was 8 oz (I do weigh your own froyo a lot). All I expected was an, “oh, I’ll talk to the girl who served you about it,” and either knocking the charge down to a medium or getting a little more ice cream.
The manager said the girl definitely weighed it. The manager wasn’t in the room when the ice cream wasn’t weighed. I wasn’t trying to pull a fast one on her, stealing ounces and ounces of ice cream; but she treated me like a scam artist. Really crummy experience.
By the way, I cross posted this review because people came after me on Yelp and called me names for having a bad experience, and their response reviews were the only thing they ever did on Yelp. That seems suspicious.
JT Mooney
If you’re ever at Smith mountain lake you need to check this place out. Your kids will love it too.
… moreKeith Dickinson
It is awful hard to beat hand-dipped Hershey Ice Cream on a hot summer day. My families all-time favorite ice cream joint. It’s a small place with limited seating but that just adds to the overall charm of it.
… moreTove Innis
I’ve been coming here for 25+ years. Good selection of ice cream, reasonable prices, friendly staff. Serving suggestion: grab a cup or cone and go sit on the dock and watch folks feed popcorn to the carp.
… moreMaria Tajeddini
We just got our ice cream from this place and it was just the gross experience. Two young boys were serving us ice cream cones using their bare hands and I saw them wiping their hands with the most nastiest towel. It was like a car repair person towel. We told the cashier and it did not pace her. Please don’t go there. You might feel sick with germs.
… moreEli B
Good ice cream, fairly expensive, but you get a lot for what you pay. Plenty of flavors and a nice view from the area. They seem a little overwhelmed on the weekends, but the line still moved quickly the many times I’ve taken my daughter.
… more