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Sbarro, founded in Brooklyn, offers the Original XL New York-style pizza. Our dough is made fresh by hand every day, and we shred 100% whole-milk mozzarella cheese at our locations. We also use San Marzano-style tomato sauce. Each slice is baked to perfection, providing that authentic, foldable New York bite you won’t find anywhere else. Whether you’re craving pizza, stromboli, or pasta, Sbarro uses real ingredients and delivers genuine New York flavor for any occasion.
Italian fast-food chain offering thin-crust pizza by the slice, plus pastas & salads.
Address and Contact Information
Address: 60 Smithfield Blvd, Plattsburgh, NY 12901
Phone: (518) 563-6653
Website: https://sbarro.com/
Order and Reservations
Order: Order online
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Reviews
othman wahabi
I wanted to order a whole pizza, but the lady who was doing the pizzas was so rude.
She was like I don’t have any sauce left so no I’m not doing any whole pizzas for anybody today.
I can understand the shortage but there is a way to talk to customers.
Please provide more training to your employees or give them better working conditions so it can reflect on the service they give.
… moreShe was like I don’t have any sauce left so no I’m not doing any whole pizzas for anybody today.
I can understand the shortage but there is a way to talk to customers.
Please provide more training to your employees or give them better working conditions so it can reflect on the service they give.
Logan Dominie
I ordered a large pizza and was told it would be 20-25 minutes. I waited 40 minutes as I was standing right next to them. After 40 minutes I went up to the counter to inquire about my order because it had been extremely long, and wanted to give them the benefit of doubt. When I went up the staff had no recollection of me placing an order. I was told to wait 10 more minutes as they finally started making my pizza, with no apologies about making us wait. She then proceeded to asked if i just wanted a refund. If I have paid for my order it should not be that difficult to remember. That was a total waste of an hour of waiting at the register.
… moreReachill Franche
Highly recommended for Pizza and Pasta cravings! Service are quick and staff are very professional!
… moreKim
Employees always stressed and very unhappy and unorganized. Food quality very low. These negative things have been consistent every time we’ve tried eating there over the last few years. We’re done trying, as many foodservice educated customers are as well.. very sad.
… moreMark Davis
Update: I lowered my rating from 2 to 1 star after what I saw today. I witnessed their staff allow a customer to return the top half of a slice of pizza to reheat it in their conveyor belt warmer. This customer brought the half slice from her table in the food court and handed it back to them over the counter. Kyle took the half slice of pizza and put it in the conveyor belt warmer (the same one they use to reheat every customer’s new slice of pizza). Another staff member (bleached blond haired female) removed it once it was reheated using the same spatula used for all other customer’s and returned it to the customer’s plate and handed it back to her. This was a half eaten slice of pizza off a customer’s plate, put back through their warmer and touching all their equipment used to serve new customer’s. Major food handling violation! Extremely unsafe and hazardous. Clearly uneducated staff.
Original review: While I typically like the food here sometimes the food is old and not replaced when it should be. However the main reason for the low rating is the repeated bad service and rude staff including managers like Kristin. Too busy playing on their phones to help customers and then yelling to you from across the restaurant and then telling you you cant have something that you’ve always gotten. The glares you get from them and the way they laugh when you place a complaint tells you that the place is poorly managed. The few good staff they have are overworked, haven’t been promoted and haven’t gotten raises in years by their own admission. Miserable staff make for a miserable customer experience. Get new management.
Poor service. Poor education. Dangerous and hazardous. Avoid eating there until they take their business seriously.
… moreOriginal review: While I typically like the food here sometimes the food is old and not replaced when it should be. However the main reason for the low rating is the repeated bad service and rude staff including managers like Kristin. Too busy playing on their phones to help customers and then yelling to you from across the restaurant and then telling you you cant have something that you’ve always gotten. The glares you get from them and the way they laugh when you place a complaint tells you that the place is poorly managed. The few good staff they have are overworked, haven’t been promoted and haven’t gotten raises in years by their own admission. Miserable staff make for a miserable customer experience. Get new management.
Poor service. Poor education. Dangerous and hazardous. Avoid eating there until they take their business seriously.
Shawn
I would advise not ordering from this overpriced/mall quality pizza establishment. First time I door dashed this place they sent me one slice of pizza instead of two. When I called they the simply said “we misread the screen and would have to contact door dash for any further complaints.” I figured I would give it one more chance today and placed an order for two slices of pizza. The establishment opens at 11am so I placed my order for my lunch break at work which was around 11:50am. When I got my order it was obviously pizza that was made when they opened at 11am. The pizza was dry and cold, the box was thoroughly soaked with grease and flat as a pancake. This is the last time I will waste $20 on less than average pizza. Will order from somewhere more reputable or buy frozen pizza.
… moreMelissa
The pizza was good at best. Definitely nothing to write home about, and pricey for what it was. The spaghetti was a hard miss. There was so much water on the noodles that non of the sauce was able to stick to the pasta. There was a big soupy mess in the bottom of my container.
… moreZach Babbie
So we didn’t plan on eating here but a nearby establishment was closed and we had a movie to get to. We didn’t have high expectations but ordered spaghetti anyways. Well this was noodles and very watery sauce. Basically it was noodles in red water. Absolutely horrible.
… moreJennifer C
Very friendly staff. My son is 3 1/2 and they were super sweet to him. One of the women working there even gave him a cookie! The pizza was good too. Keep up the good work.
… moreFanny Pippin
Communicating an order to the employees is very difficult. The girl working didn’t want to be bothered to take our order…could barely hear her mumble when I asked a question… I pointed to a ready made pizza in the case and asked the price, she rudely pointed to the menu board without saying a word! The guy making the pizzas yelled from across the room “ ALL THE PRICES ARE ON THE BOARD” Which I couldn’t read because I forgot my glasses! The general feeling is that a customer is interfering with whatever they are doing.. pretty sad when there’s only four restaurants to choose from in this mall and the staff of this Sbarro could care less! We left feeling badly and ate someplace else! Completely disgusted !! I feel badly for the owner to have such a disgraceful staff! ZERO STARS !
… more