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Chipotle Twin Creeks is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Address and Contact Information
Address: 949 NW 84th Terrace, Kansas City, MO 64155
Phone: (816) 462-6031
Order and Reservations
Order: Order online
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Chipotle Mexican Grill Locations in Kansas City
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Chipotle Mexican Grill Locations in Kansas City, MO – DoorDash
Find Chipotle Mexican Grill locations in Kansas City. Order online for pickup or delivery on DoorDash.
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Reviews
S K
Ordered online and it was the absolute worst Chipotle meal of the likely 500 I’ve had. All rice chunks and sour cream, barely anything else. Not even the baby would eat it who eats everything. Total waste of my $25, particularly the “pre-tip” I knew better than to give. If all Chipotles serverd food like this, they would have been out of business long ago. I don’t know who is in charge of this store but I sure hope you do a check in real soon.
… moreAddison Hoke
I placed an order online for pick up at this location. I ordered extra rice and extra black beans. I would hate to see what my bowl would’ve looked like without asking for extra because it was so little. Very disappointed as this is the second time in a row this has happened to me at this location. Definitely not extra of anything!!! If you’re going to be so stingy then charge for the extra portions
… moreJamia James
I came to this Chipotle last night around 10 PM hoping to grab a simple burrito, but they were out of mild sauce, sour cream, corn, and lettuce — basically everything you’d expect to be available. I decided to just come back today, and suddenly everything was fully stocked.
As a mother and someone who manages a lot in a day, I don’t have time for inconsistency. I spoke with the manager to express my concern, and she refused to give me her name and simply said, “that’s just how it goes sometimes.” That response was honestly disappointing.
This is the second time I’ve experienced poor customer service at this location, and it’s clear the accountability and leadership just aren’t where they need to be. I genuinely enjoy Chipotle, but this store needs to do better for the families and customers who spend their hard-earned money here.
… moreAs a mother and someone who manages a lot in a day, I don’t have time for inconsistency. I spoke with the manager to express my concern, and she refused to give me her name and simply said, “that’s just how it goes sometimes.” That response was honestly disappointing.
This is the second time I’ve experienced poor customer service at this location, and it’s clear the accountability and leadership just aren’t where they need to be. I genuinely enjoy Chipotle, but this store needs to do better for the families and customers who spend their hard-earned money here.
Joshua Hamilton
UPDATING- 7 MONTHS LATER, this is still the worst chipotle I’ve ever experienced. Ordered a bowl online but got a burrito. Sticker clearly said bowl. Brought it back (with bowl sticker) and the SAME “manager” wanted to fight with me rather than just fix it!
Order was pathetic- looked half eaten when I opened it. Brought it back to the store within 15 minutes of picking it up and the manager would not issue a refund and was no help at all. She told me to call corporate if I have an issue. The customer service phone representative was not helpful either- the woman lied to me and told me that each location is individually owned, and has their own processes. She told me she could not give me a refund and could only give me a coupon. After over an hour on the phone I was finally connected to a supervisor who was kind and willing to assist me. The entire process wasted my evening, and here it is 9:30 at night and I still have not gotten dinner.
… moreOrder was pathetic- looked half eaten when I opened it. Brought it back to the store within 15 minutes of picking it up and the manager would not issue a refund and was no help at all. She told me to call corporate if I have an issue. The customer service phone representative was not helpful either- the woman lied to me and told me that each location is individually owned, and has their own processes. She told me she could not give me a refund and could only give me a coupon. After over an hour on the phone I was finally connected to a supervisor who was kind and willing to assist me. The entire process wasted my evening, and here it is 9:30 at night and I still have not gotten dinner.
Katie Mai
This is hands down the WORST chipotle location. I’ve tried to give it so many chances because it is close to where I live, but the only thing consistent about it is that it sucks.
Staff is SO rude. You sit at the window forever if you order a drive thru pickup. They finally come to the window & say “NAME?” No customer service.
My meals are always so small, taco shells broken, skimpy on toppings, chicken burnt, fajita veggies not even cooked, etc.
Tonight I was there around 6:30 pm & they told me they were out of brown rice. I said “for the rest of the night?” They said yes. So I had them do a bowl with white rice. Not even 2 minutes later I’m waiting to pay at the register & the same girl who told me they were out of brown rice SCREAMS at the top of her lungs, “no more white rice, only brown rice!” So I looked at the cashier & I said, “This bowl needs to be remade then.” And she goes, “for real?” Um….. yes “for real.”
I’m done giving this one chances. It is a bad experience every single time.
… moreStaff is SO rude. You sit at the window forever if you order a drive thru pickup. They finally come to the window & say “NAME?” No customer service.
My meals are always so small, taco shells broken, skimpy on toppings, chicken burnt, fajita veggies not even cooked, etc.
Tonight I was there around 6:30 pm & they told me they were out of brown rice. I said “for the rest of the night?” They said yes. So I had them do a bowl with white rice. Not even 2 minutes later I’m waiting to pay at the register & the same girl who told me they were out of brown rice SCREAMS at the top of her lungs, “no more white rice, only brown rice!” So I looked at the cashier & I said, “This bowl needs to be remade then.” And she goes, “for real?” Um….. yes “for real.”
I’m done giving this one chances. It is a bad experience every single time.
Apartment Zoo
Ordered a Build Your Own Chipotle catering newly advertised as meals for 4-6 people. I received enough lettuce for one person, cheese for 1-2 people, and meat for 3. Lots of cheap rice and beans though so maybe 4 people worth there. Def not 6 as stated in 4-6. I didn’t spend 58$ for rice and beans though.
Put my drink order in the order and was asked at the window what I wanted because they can’t be bothered to read. I said mandarin agua fresca. I received an orange soda 2/3 full. They didn’t even fill that correctly..
… morePut my drink order in the order and was asked at the window what I wanted because they can’t be bothered to read. I said mandarin agua fresca. I received an orange soda 2/3 full. They didn’t even fill that correctly..
Sherry Z
No utensils and I ordered a bowl. Only got about a half an order even though I ordered a whole bowl at $13.
… moreTrashawn Britt
Absolutely horrible customer experience. The woman building my bowl continued putting ingredients that I didn’t say I wanted and then got upset when I pointed it out. She then threw the bowl away and started throwing scoops of everything in the bowl like slop. The cashier also had an attitude which I didn’t appreciate. With no exaggeration it was the most rude food service interaction I’ve had this year and even last. The only kind one was the one who initially started my bowl. Please find a different location with staff that are better trained in customer service.
… moreLaura Evans
I will never go to this location again. I might as well have had a vegetarian burrito because they only put 3 tiny pinches of barbacoa on it and it was mostly fat. It was the most pathetic excuse for a burrito that I’ve ever had! My husband got a burrito bowl and the chicken was cold. They also forgot to give our chips initially. I’m glad that we noticed that before leaving the parking lot. The chips that we got were stale and disappointing.
… moreJhanna Houston
This has got to be the WORST chipotle in the northland! Each time I’ve ordered door dash, and the food was horrible- it’s always this location and I have to dispute it each time. How can you mess up a bowl with the simplest ingredients? I hope this location is one of the many that gets shut down.
… more