kasey Loftis
A couple of months ago, I would not have given this place that high of a rating. You never knew what you were going to get. I usually just order food, not really drinks, and I would often get a burnt bagel, sometimes 2 small slices of bacon, some days it would be barely toasted, etc..Lately, I have been coming back and since the manager Thomas has been managing, I feel that this place is doing much much better. I had a situation with an employee who I felt was incredibly rude (she is no longer there), and when Thomas heard about it, he called me and did everything he could to make it right. He was so kind and I really appreciated him. I think he is doing a great job and I enjoy coming back now. My only small little minor complaint that isn’t even a big deal is that I always order a bagel with just bacon and cheese. Some employees ring it up as a bagel and then add the bacon and cheese, which comes out to $3.60ish, but most of the employees ring it up as a bacon, egg and cheese bagel and just remove the egg, which comes out to about $5. It’s not a huge deal but as often as I like to come, that extra dollar does add up. Regardless, I appreciate the effort Thomas and his team are making to make this a better place!
… moreJessica Owens
The new management is absolutely awful! It took a while for the past team to run smoothly but once they got it figured out it was fine. Whatever happened to make them change management again is VERY UNFORTUNATE. I made a mobile order about 10 minutes before I got to the store then sat in line for 20 minutes to get to the window. They couldn’t find my order. 3 different people came to the window to ask me about my order (ridiculous.) Then I’m assuming the manager came up and said “yes, ma’am?” I asked for a refund and she said I’d have to go park, get out of my car, and go inside to get a refund. WHAT?! I had to be at work so I just drove away and will handle my refund with Dunkin’ corporate.
Hopefully this location will just close permanently because I have lost all hope in it being anything other than a flaming dumpster.
… moreCarrie Gregory
Everyone wanted new management but holy hell! Whatever is going on in there now is terrible,, it just took over 10 minutes to get a matcha, a small hot chocolate, and one donut. They gave us the wrong donut and it took 4 people to figure out this incredibly simple order. We were the only ones in line ♀️ like come on.
… moreErik Harris
Continue to forget order almost every time I visit. I don’t mean they get order wrong. They just forget that they need to give me food at all. Leaving me to wait for along time. Has happened 5 visits now. Considering I have only been to this Dunkin about 10 times? That’s a pattern?
… moreChristine
Very very busy at 7:30 am. It took a minute but I was still out pretty quickly. Staff was very helpful when my coffee came up missing. Yet, I was stil outl quickly; still early for work at 8 am.
… moreTaylor Fitzmaurice
We stopped at the Dunkin in Blairsville, GA (16 Bracketts Way) around 7:00 AM. Online it shows as open, but the lights and sign were off when we arrived. We walked in and weren’t greeted — in fact, we were treated like an inconvenience for being there.
The store was out of nearly everything we tried to order — items clearly listed as available on their own menu screens (no caramel, no cereal milk latte, only vanilla bean, and no skim milk). While we were still placing our order, one drink we changed from hot to iced was already made hot before we had even paid.
To top it off, the one simple hot coffee we ordered black came out with cream in it. Completely unacceptable experience — the staff clearly did not care, and the location felt disorganized and unwelcoming.
… moreJess
The only reason I’m giving this place 2 stars instead of 1 is because the employees are usually very nice. However, every time I go this location is missing something, or everything. They are out of cups, they are out of donuts, they are out of chai syrup, and on and on. I placed an order on the app for pickup and when i got there they said they were out of what I ordered. They said they couldn’t refund it since I placed the order on the app. So I waited 2 weeks for an email back from customer service for them to tell me I had to go in store for the refund…. Still have no received my refund because I have been out of town. Purchased 25 assorted munchkins and got 25 of all the same…picture attached. Please explain to me how this is assorted? And what the heck is going on with this location.
… moreJoanna Raines
I’m glad they got new management and team but to not be able to make a basic latte is really frustrating. I door dash it 5-7 days a week. There is no reason why my latte should be made wrong again.
… moreDaniel Rusk
I don’t ever make reviews like this. Please take lessons from Dunkin in Murphy. Cold coffee, and always out of favorite breakfast food. My last breakfast was burnt stale. I would understand if it was one problem, or two, but there is an issue every time I go. Save your time and money.
Unacceptable.
… moreCasey Oliver
Horrible experience. Super dirty, very rude girl taking orders inside. My sandwich was supposed to b no egg and they put egg on it w one half piece of bacon and one small piece of cheese and burned the bread perfect example and just one of many reasons why I never go there.
… more