The Cheesecake Factory

  4.3 – 7,008 reviews   • Restaurant

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American chain restaurant offering sizable portions from a vast menu including signature cheesecake

✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery The Cheesecake Factory 33511

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Find a Location Near You | The Cheesecake Factory

Find a location, make a reservation or place an online order at your nearest Cheesecake Factory.

Reviews

Mya Rao
We dined here on Saturday, 12/10, at the Brandon Exchange Mall location and did not have a good experience. The food took far too long to come out (to no fault of the server that had too many tables). The food was terrible. We ordered a small plate of which was supposed to be crostini topped with whipped ricotta and truffle honey, and it was basically bread and cream cheese and looked nothing like the description. We also ordered Korean barbecue and I kid you not, there were five gummy chewing nuggets coated in BBQ sauce and a BUNCH of rice. Tasted nothing like Korean BBQ.

We never do this but sent back 2 items that lacked flavor, were inedible, and looked terrible and exchanged it for another entree that was, surprisingly, even worse. We were like, “We can’t go wrong with a salad.” The Cobb salad at ($21, btw) didn’t include eggs as stated in the description, and was basically lettuce and a sour vinaigrette. I couldve made this at home for $4 with eggs. The only decent thing was the cheesecake.

I’ve been going to Cheesecake for 25 years but this is the first time that we left hungry and had me thinking that the prices are definitely not worth the food. Such a disappointing experience for the amount spent. To the manager that will respond telling me to contact Cheesecake directly – did this first before deciding to post a review and never received a response.
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Henny M
We recently visited The Cheesecake Factory at Brandon Exchange and unfortunately had an unpleasant experience. Even though the restaurant was not busy when we arrived, we still waited about 20 minutes just to be seated.

Service remained slow throughout the meal, and when our food finally came out, it was cold. On top of that, the food itself wasn’t good. The jambalaya pasta was dry and not fully cooked, which was really disappointing.

Overall, it wasn’t worth the wait or the price. I hope management takes steps to improve both the service and food quality.
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Linda Hileski
Went here for my birthday dinner. I ordered the $50 filet. It was good, ordered medium rare but it came barely medium with very slight pink. I was hungry and we waited awile for our food so I didn’t send it back. It was tender and had good flavor. They have an excellent happy hour with many small plate options. I should have stayed with that. The filet was definitely over priced. I am a part of their rewards club and received a free slice of cheesecake. It was excellent and our server made it special for my birthday. Overall a good meal and great atmosphere but way too expensive for the filet.
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Ceci Lia
Unknown object found in my food. Specially in the broccoli. Long nasty string like substances, NOT Cheese. Strong string like texture. Management didn’t care enough to stop by and ask about our service or dining experience. Besides that the Bar staff was amazing!
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A P
Food was great, unfortunately the service was so offputting. it was due to the white male server BEING INTERNALLY PISSED THAT HE HAD TO WAIT ON AN INTERRACIAL COUPLE. my husband who is white male was acknowledged. l was treated like a ghost. l decided to pay the bill and tip 20 bucks just so he wouldnt complain (servers say black woman dont tip). l wish i didnt pay or tip because he Truly deserved nothing. hopefully he quits soon . l like to dine in comfortably energy.
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Matt Fajardo
Food came out in a timely manner, the crusted chicken Romano was very crispy and light with the tomato sauce drizzle to compliment. Pasta was very tasty and savory. Would recommend bringing an appetite as this size portion for dinner service is pretty big. Look forward to trying more things on their menu.
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Alisha Buissereth
I went to Cheesecake Factory to celebrate a loved one’s birthday and was highly disappointed with our experience. After a wait time of 15 minutes we were seated and found our cutlery ( not properly cleaned) sitting in the bare table. The waiter was kind enough to bring us a glass of hot water upon request so we could “sanitize” them ourselves at the table, but as guests it’s not something we should have to do (he did not offer to replace the silverware). After a long wait we received our food and everyone in our party of 9 was disappointed. The rice dish I’ve pictured below was severely undercooked. I could not even nibble the rice because it tasted as if it just came fresh out of an uncooked bag of rice. Furthermore the curry that came alongside it was cold despite being freshly brought out and there was little to no curry on the plate compared to the amount of uncooked rice. The only thing edible on the plate was the chicken, which was all I ate. As for the birthday boy, he ordered the pasta picture below and did not like it, when we politely asked the waiter if we could switch it out and he caught an attitude and told us they are closing in 10 minutes. I do empathize with the waiter as we had no idea they closed so soon however the majority of our wait after being seated was for the food and no one was happy with what they received. I’m not sure if the kitchen was on a rush to close but it was the worst restaurant experience I’ve had in years. I will NOT be coming back.
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Dani Fletcher
Got the Cauliflower App, and the chicken Parmesan sandwich! We got stuffed from the app and bread that we could barely eat our lunch! The cauliflower was awesome! The sandwich could have used more red sauce but still good! We are rewards members so for our free cheesecake birthday gift!
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Sam Stone
We had a really good meal here.

I ordered the ‘Classic’ burger which was amazing!
I’m my opinion it’s best served medium so still pink and juicy. Often it’s overcooked so I ordered it medium rare and it came out a perfect medium.

My wife had the chicken Bellagio which was also very good and similar to other times she’s had this at other locations. Chicken was lovely and thin and soft, and plenty of pasta/sauce to go with it.

The service was also very good, and would definitely recommend this location.
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S Reed (Qwana & Caela)
My daughter throughly enjoyed the kids pasta and her cheese. My grilled chicken club was just ok, the chicken was not seasoned. Our server G was good.
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