Elizabeth Asbury
Not only did this location mess up my $45 order once, causing me to return to the store, but this “manager” messed it up AGAIN… Then refused to fix it. Refused a refund. I had the incorrect item in my hand, trying to show him that they messed it up a second time, and he was unnecessarily hateful, and simply wouldn’t correct their mistake. He said he would not do a refund unless I returned all the food. And just wouldn’t remake my sandwich..?? I wish I had his name, but he wasn’t wearing a name tag… Probably so nobody could call him out on his negligence. ♂️ This “man” was completely useless and hateful. Middle-aged, pathetic white man. Maybe someone can identify who this pitiful excuse for a manager is and actually do something. There is no reason for someone like this to be in customer service, especially management. This is pathetic. The whole situation could’ve been avoided. The “manager” is the one that took my order to begin with, and messed it up a second time, AND refused to fix it a third time. $45 gone. My time, gone. My patience, gone.
What a disgusting restaurant.
… moreBharat Naik
I stopped by Arby’s around 7:30 PM on a Sunday and was really disappointed with the food quality. I ordered a fish sandwich, and it honestly felt pre-made — the breading was very hard, tough to chew, and difficult to bite into. I also ordered a classic roast beef with Swiss, but it came out cold and the cheese wasn’t melted at all.
The French fries tasted bitter, like the oil was old, and they were soggy as if they had been sitting for a while. I understand it was later in the evening, but basic freshness and temperature should still be a priority.
That said, the drive-through host was polite and friendly, which I appreciated. Unfortunately, because of the food quality, this was my first and likely last visit.
… moreDaniel G
Nasty! Pure garbage! Couldn’t eat it! I hope Arby’s goes out of business! I never had such terrible food! The potato cakes were so greasy and disgusting!
… moreKathy Sayler
If I could put a minus 5 I would. Terrible service and the food tasted like it was cooked 3 days ago. I ordered through the app, and when I went to pick upy food their shake machine was down and they couldn’t refund my money. Told me I had to call corporate. Ridiculous.
… moreJohn Hammell
Bathroom stinks horribly! Poppers weren’t crispy and sandwich was just trown together. Definitely was not impressed! I’d steer clear of this one!
… moreZoe Mewis
Food was decent, not great. You pay sit down prices for drive through food now days. Unfortunate.
… moreTiffany Benefield
The food is always amazing, tender, & melt in your m I uth good & always hot.
… moreAshley Judge
Every single time I go to this location my order is messed up. I do not get my au jus sauce with my French dip and swiss ever! Food is always cold when I order it. Which is crazy because we wait in line for so.long
… moreBSB
Very unprofessional and rude staff. After numerous visits and similar results each time, I no longer go. If ordering from the app, you may or may not get what you ordered. And if you don’t, not only do they not mention that they substitute items but when you figure it out and call in such as I did on more than one occasion, they offer no resolve and tell you App is not affiliated with location and you will have to contact app to get refund for items you paid for that you didn’t get. I understand the App being separate from the franchise but why not mention to the customer at the time of pick-up that the item ordered wasn’t available? Even if it’s because the item is
not available because it’s 30-60 minutes before closing and nobody wanted to put forth the effort to make the product available.
… moreJames heath
Hit the drive thru passing on i24… Not far off the interstate, quick friendly service and everything was pretty good overall and they got the order all correct… Good job management!! Keep it up
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