Brian Martin
Just really a bad place…. Thought it was just a bad day for them but tried a couple times more and determined they just don’t care. Order was incorrect, nobody really cares to help you. There are more people out behind the building smoking than are working inside. It’s just all bad.
… moreEmily Sophia
If I could give 0 stars. I would. I wasn’t going to post but I am simply astounded. Visit Decatur store around 2:30/2:30pm today. Almost 5 minutes of me standing at the front counter waiting for any worker to come in sight. Not a single person came up to help me, and I finally left to go eat elsewhere. As I was driving around the store I saw the whole crew (looked like 3 girls) all sitting out back clearly taking a smoke break. I understand taking breaks once in a while, but all of the workers leaving the store COMPLETELY abandoned… mid day. What kind of unprofessional customer services is that?!? I can gladly say I will never be eating at this location again, and I know the workers are probably happy to hear that. But as someone who works in customer service, I know I would never act as unprofessional. This has been my final straw with this store. I have been coming here for years and over the last few months, the workers are rude and barely present in store. Some of them are clearly intoxicated by some form and can barely function. I try to ignore it because that’s none of my business what they do in their personal lives.. but (I have seen a mid age skinny woman who usually wears some kind of neck chocking thing that usually stinks of alcohol.. on many occasions) It doesn’t seem to matter if I order in store or put my order in ahead of time, something is messed up or it takes me ages to even get a workers attention to get my food. I’m so tired of it and I had to say something. Shame on the workers who just ignore customers to sit outside and smoke. Shame on the workers coming in clearly intoxicated and reeking of booze. I can’t stand to see what our food industry is turning into.
… moreJimmy Jr
They stopped serving breakfast and there were no signs informing me. After I pulled around to the window then a employee told me they don’t serve breakfast. She could have at least told me over the drive thru speaker.
… moreimbecs
We went through the drive thru. They took a bit on our food, but it was all steaming hot. I would go again.
… moreSvetlana B
The baconators! The salads! Delicious! Great service too. Not so sure about the new remodeled dining area. A lot of wasted space. TV is only visible from 1/4 of the room
… moreJames
My nuggets were cold fries were soggy bathroom flooded and the workers weren’t wearing hairnets or gloves and most of the time were coughing worst experience at wendys ever
… moreJason Brooks
I’m from out of town. I ordered with family, I ordered a 10 peice nugget with fries. Got 9! You can’t count to ten?
… moreJanet Myers
Fries were cold too salty and too brown. Tasted like they were in the warmer too long. Chicken sandwich was cold.
… moreElla Hullinger
I used to love coming here, but the past handful of times that I’ve went it has been terrible. You can’t hear the people talking very well through the speaker and then they yell in a rude tone when you say that you can’t hear them.
They haven’t given us our food multiple times and I live out of town so going back wasn’t an option. They are also ALWAYS out of at least ONE if not MORE of our items. Every. Single. Time.
And if you place a mobile order they won’t refund you. They say to do it online and request for one. Which I have done and it has been since 09-10-2024 (screenshot below) and I still haven’t been refunded for anything. Other places that you place a mobile order they will give you a refund. I have also sent follow-up emails and there is still no response.
I am most likely going to go back if I have no other choice, but I won’t be using the mobile app. Then if/when they are out of something, they can tell me and I won’t pre pay for it.
… moreBrock Curts
The employees there are top of the line friendly 0 you can’t go wrong with the Dave’s classic
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