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Chipotle Kentlands is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
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Order: Order online
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Reviews
Rich Schoengold
Went to get dinner and they had an amazing picture of a carne asada Bowl. I asked for the carne asada bowl. They go for steak that doesn’t even look remotely close to the same and completely dried out. I asked for a sample Taste of the steak and it was and dryer than the desert. My wife ordered her meal and it was terrible. I decided to cancel my meal because everything looked bad even a guacamole was turning. I believe that food should come out looking remotely similar to the pictures but not exact cuz I don’t expect that.
The other huge issue I had was a language barrier. No one could understand English when I told them that I had decided I didn’t want anything. They kept trying to charge me for the rice and little bit of beans on there. I told four different employees behind the counter that I did not want the food because it looks so bad and not like the picture above.
I remember back in the day Chipotle was so amazing and good but after last night I believe their standards have come way down.
… moreThe other huge issue I had was a language barrier. No one could understand English when I told them that I had decided I didn’t want anything. They kept trying to charge me for the rice and little bit of beans on there. I told four different employees behind the counter that I did not want the food because it looks so bad and not like the picture above.
I remember back in the day Chipotle was so amazing and good but after last night I believe their standards have come way down.
Mark Levitan
Online orders always made on front line after 730p. The food you order gets cold while waiting for them to finish online order in the middle of half way making yours. Also employees wipe their gloved hands on their apron constantly. Chips are stale always. Dirty dishes stacked near ready to eat foods in evening. Employees touch dirty dishes then prepare food with same gloves. Serious health code violations here.
… moredaniel arun
Today I visited here for our dinner with my family. We ordered for chicken salad, chicken burrito , kids chicken spl. One of the best aspects of here is the freshness of their ingredients. From the ripe avocado in their guacamole to the perfectly grilled steak in their burritos, every item on the menu is made with care and attention to detail. the staff at this Chipotle consistently delivers orders in a timely manner. Whether dining in or taking out, customers can expect to receive their meal promptly without sacrificing quality. The restaurant’s streamlined ordering process also allows for a quick and satisfying dining experience, making it a favorite among busy individuals looking for a convenient and delicious meal.
… morejohn Wilkins
Not only were the servers rude, but extremely skimpy on the toppings. It wasn’t busy at all when I came in, and the workers ignored me for a solid 10 minutes while making mobile orders. Additionally, there were other workers who could’ve helped me who were standing around doing nothing. Then, while ordering, the lady gave me a dirty look every time I asked for extra ingredients such as corn and rice. She’d also walk away periodically to take care of other things mid-order. I remained extremely polite and respectful and wasn’t given the same in return when they’re literally getting paid to do that. I walked out angry knowing that the money I spent on their food was probably wasted paying employees who don’t do their job. It also took about 10 minutes for me to get in and out when I was one of three people in line. It could’ve taken me 2 minutes. Terrible portion sizes and terrible service. This place needs to go under new management or retrain/hire new employees.
I work at a restaurant, so I understand a lot of this. It’s not that hard to NOT BE RUDE WHEN YOU’RE GETTING PAID TO NOT BE RUDE!
… moreI work at a restaurant, so I understand a lot of this. It’s not that hard to NOT BE RUDE WHEN YOU’RE GETTING PAID TO NOT BE RUDE!
Jeremy Musser
Came here when the restaurant wasn’t busy. I ordered a burrito and the employee took the tortilla of the press and put it back on top of the plastic bag with the other tortillas instead of on a foil. Never seen that before. Employees on the line were slow and would put hardly any ingredients on. When asked could you put more on, the employee walked away to the other end of the line and another had to come help me. Another employee from the kitchen continued to make comments about how much rice I had on the burrito, which it wasn’t that much, however since they were being cheap with the ingredients I had to keep asking to put more than the barely half scoops they were putting on. Food tasted a little bland at this location. Used to think this location was better, will go to a different one next time.
… moreKatie Leiser
I was overcharged on my credit card statement. When I attempted to contact customer service, I was told that they would send a refund within 3 to 5 business days. Almost 3 weeks later I was told that they would no longer send a refund due to the time lapse, but instead sent me QR code for entrées. Make sure if you use a credit card at this chipotle that you check it immediately because they will not refund your money. I would recommend not going to this chipotle
… moreMia Gustavson
this is by far the WORST chipotle i’ve EVER been to. I waited a lengthy FOURTY MINUTES for my mobile order. The staff was extremely unhelpful and unfriendly. they were no help whatsoever and gave me my food almost an hour later than the mobile order labeled as ready. this is truly infuriating and unprofessional on the crews behave. i asked several times about my order and when it would come out and was met with an attitude and zero updates they had no idea where my food was. there were other people who came and ordered after me and still got their food before me. i am outraged and will never step foot in this establishment EVER again. the food was not even decent, burnt and nasty. that’s all, don’t go here unless you want to be disrespected.
… moreLeah Yun
I had dealt with a very rude and upsetting experience at this chipotle. I approached them with nothing but respect and got only a pinch of every topping I had asked for. The lady making my bowl kept telling me to “speak up” in an aggressive manner even though it’d been busy and the music was fairly loud. My bowl was dry, sorry, and sloppy it really looked like a failed attempt making fried rice. Besides the food the service it’s what’s most needed to be addressed, I haven’t had a good experience here, my daughter, and my husband haven’t either. They’re all getting paid at the end of the day, why have such cold attitude towards your costumers? Just because you have a shitty day doesn’t mean you should make someone else’s worse let alone a stranger.
… moreMelina K
I ordered a salad on Doordash, but there were only 2 pieces of lettuce in it. My bowl was almost empty, same for my sister who ordered the same thing. It’s ridiculous, no need to be stingy on lettuce
… moreZaura Love
I visited this Chipotle today around 6:30 PM, and my experience was extremely disappointing. The restaurant was very dirty from the moment I walked in. The main tray where the food is served had food spilled all over, and several of the ingredients were mixed into the wrong sections.
When I told the worker—a lady who was serving my bowl—that I hadn’t been given a full scoop of chicken and politely asked for just a little more, she was rude and combative. I even asked if she could remake the bowl with a proper portion, and instead of resolving the issue, she continued with the attitude while her coworkers stood around watching without stepping in to help.
As I looked around before leaving, I noticed multiple dirty tables, food all over the surfaces, and the drink station was a complete mess. The overall environment was unclean and the customer service was terrible.
I ended up leaving the establishment very frustrated. This location definitely needs better cleanliness, better customer service, and staff who are willing to address simple concerns instead of escalating them.
… moreWhen I told the worker—a lady who was serving my bowl—that I hadn’t been given a full scoop of chicken and politely asked for just a little more, she was rude and combative. I even asked if she could remake the bowl with a proper portion, and instead of resolving the issue, she continued with the attitude while her coworkers stood around watching without stepping in to help.
As I looked around before leaving, I noticed multiple dirty tables, food all over the surfaces, and the drink station was a complete mess. The overall environment was unclean and the customer service was terrible.
I ended up leaving the establishment very frustrated. This location definitely needs better cleanliness, better customer service, and staff who are willing to address simple concerns instead of escalating them.