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Come on in, stay awhile at our welcoming Starbucks coffeehouse in New Carrollton. Savor brewed coffee, tea, espresso, Cold Brew, Refreshers, and seasonal favorites, alongside quality breakfast and lunch sandwiches, wraps, egg bites, and a variety of pastries and bakery favorites. Take a moment to relax with comfortable seating and free WiFi. Explore the menu and order ahead in the Starbucks app or on our website. Plus, join Starbucks® Rewards to earn Stars toward free drinks and food, receive personalized offers, and enjoy exclusive member benefits. Since 1971, Starbucks Coffee Company has been dedicated to ethically sourcing and roasting highquality arabica coffee, bringing the Starbucks Experience to life in every cup.
Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.
Address and Contact Information
Address: Carrollton Shopping Center, 8498 Annapolis Rd, New Carrollton, MD 20784
Phone: (301) 577-6232
Website: https://www.starbucks.com/store-locator/store/19281/
Order and Reservations
Order: Order online
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Starbucks, 8498 Annapolis Rd, New Carrollton, MD 20784, US
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Store Locator: Starbucks Coffee Company
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Reviews
MIM3414
This place is the best! 😀 The food was immaculate and I LOVED their pumpkin spice latte with oat milk. It’s a cozy environment to study after school or take your friends to if you want to hang out in a quiet place. The customer service was superb, and the staff members were welcoming to every guest who came through the door. Especially one worker there, I think she had locs and she wore some cheetah or pink hair clips, she was very inviting. Unfortunately, on the same day that this was posted, some customers didn’t get the memo and were being extremely rude to the staff. A group of middle school girls were being loud and disruptive. It’s disappointing they felt entitled enough to expect staff to not follow policy, ask questions, or do their jobs. If you don’t know what you want to order in advance, look up their menu options or even ask the staff for their recommendations on what they would get off the menu. They are there to sell you the best products they have on hand and they will get you right every time. This may be a bit biased but I have never had a bad experience at this particular Starbucks, and all the people that I’ve tagged along with have said they love this place too. I highly recommend their brown sugar shaken espresso it’s DELICIOUS!
… moreNFTS
Honestly, 10/10. I loveeed it here, and I’m coming back FOR SURE. The service was quick, great and efficient! Despite some reviews, the place has changed overtime. I do truly recommend this Starbucks! No attitude shown by the baristas, and my drink was made in less than 3 minutes. Every other starbucks I’ve gone to has had me wait absurd amounts of time for some coffee. I just want it simple and easy. Your girl needs coffee, y’know? Anyways, amazing place. If you’re looking for a starbucks that won’t let you down, this is the one!
… morelaura k
Unfortunately, this location missed the mark. The drink was incorrect, the wait was longer than expected for a relatively slow period, and the customer service felt dismissive when the issue was mentioned. Starbucks sets a standard for consistency and service, and this visit fell well below it. At these prices, customers shouldn’t have to settle for subpar quality or attitude. Disappointing experience overall
… morePullen Family
I’ve visited this Starbucks multiple times per month in the last year and the service gets worse each time. As stated in other reviews, the employees are indifferent and unfriendly. When visiting in store, no one greets you and even when there isn’t a line, you’ll have to wait several minutes before being acknowledged and even longer to get your order. The employee moral is dismal and they seem short staffed which is fully reflected in the service. As for drink quality, my order is never consistent even though it is a staple drink on the menu. I’ve had to ask that they remake it on several visits. Such a different experience than other locations and very disappointing. Just do better!
… moreMia
Aliya was dismissive and rude when asked to remake my drink. I come to this location because it’s close to work. It’s very unfortunate. Her customer service skills need improvement. Aliya doesn’t work well with the fast paste demand of this job, which results in drinks being made incorrectly.
… morejune bug laugh a lot
These worst customer service, walked in at approximately 0608, 5 associates in the receiving area and no one greeted me when I said hello isn’t someone going to help me one young female said one minute and she continued to wipe the counter down I stood there another 30 seconds. When I asked another associate who was the manager she said Sheldon Walton. Do better!
… moreSkyy Perkins
I come only to this location because it close by of where I work. Each time I come I’m waiting between 3-5 minutes at the counter before being acknowledged. There is no welcome vibes prior to entering. Everyone is talking and gathering in their own aspects. This is the worst customer service I had ever experienced in any establishment.
I saw young lady sweeping the floor not once did I see her wash her hands, before she proceeded to make drinks and food.
… moreI saw young lady sweeping the floor not once did I see her wash her hands, before she proceeded to make drinks and food.
German Garcia
I come to this location about 3 to 4 times a month I’ll say service is good drinks are always good g but my only complaint is how much ice they put on my drink most of the time, I’m paying for the drink not for my cup to be 80% full of ice!
… moreMari Taveras
I visited this Starbucks location today and was shocked by how rude and unprofessional the cashiers were. From the moment I approached the counter, they seemed irritated, dismissive, and unwilling to provide basic courtesy. Customer service should be welcoming and respectful, but instead, I left feeling uncomfortable and unwelcome. This was a very disappointing experience, and I truly hope management addresses the staff’s behavior so future customers are treated with kindness and respect.
… moreAmy
Me and my group of 3 were coming here as usual to get drinks. we come here daily and our first encounter was on Friday 12 2025 around 1-4 pm. We came across this lady (she was black and had short braids in and has a pink clip ) and she came up to us and told us that we were loud, and telling us to order drink or else we will have to leave.My friend told told the lady kindly that we were actually getting up to get our drinks but then she talked back at her with a attitude and even got me and my friends drinks wrong.They even gave us the wrong size and STILL didn’t give us the right drinks. She also said that we made a mess every time we came there, even though that was our first time seeing her there.And then when we went back to Starbucks again on Friday 19 2025 at 4:20-4:30 we encountered the same lady that was being rude to us took our order, when we went to order our drinks.She told us with attitude”you guys still make a mess every time” when we had just been there for a few minutes. We put back our chairs and still get told we are messy.Honestly she is the worst employee that I have ever seen in Starbucks
Please do better with who you hire.
… morePlease do better with who you hire.