Miranda Kaye
Ordered a few bagels, cream cheese and a coffee for breakfast delivery while we had family in town. The original delivery estimate was approximately 30-40 minutes, which turned into right at an hour and 10 minutes. When the order finally arrived, the coffee was missing which was absolutely frustrating but not the end of the world.
I opened the bag to find the bagels looking a bit unusual with an unappealing smell. I then opened an individual cream cheese only to find a product that smelled sour and had a grainy consistency that wouldn’t change no matter how much it was mixed. Ultimately, more than half the order was inedible and a complete waste of money. Panera offered me a small credit to my account that must be used at the store within 30-days which is honestly ridiculous. I’m disappointed to see that the steady rise in prices has come with a decrease in service and quality.
… moreDaisha
Let’s give it up for KAYLA!! she was the cashier located on front I came in around 3 pm . I had to come in and work due to a power outage so I was there for quite some time and when I say she made sure she talked to every guest that came in took orders with a smile and even after taking orders still suggested if there was any help needed to come to her I would say her attitude is a bright positive attitude the establishment needs .. other than that it could of been cleaned better table wise but Kayla did try her best to clean it in between customers I think it was a shift change prior to her coming in . But to end it all Kayla very sweet girl great job on having her be the front cashier. She also knows alotttt of customers which just shows she tries to make relationships to have loyal customers
… moreRhiannon DeCora
I was a weekly customer of this location, but I will no longer be purchasing anything from them. There used to be a very nice lady named Kiersten who worked the register. She was friendly, knowledgeable and efficient. It seems that they have not only cut her from the staff, but have downsized their staff significantly. Now there is always a long line because someone from back of house has to come up and take orders, and half of the time they don’t know how to work the register. In the 3 weeks since I noticed the significant decrease in staff, one week my order took over 30 minutes, one week my order was just completely wrong, and last week there were no hot drinks available. I understand things can happen to the equipment used to make the hot drinks, but there was no urgency to fix the issue. It’s the middle of winter in North Carolina, no one wants an iced drink. I don’t blame the employees in the restaurant for these changes, they obviously have no control over a shortage in staff. But whoever is making these decisions in Panera’s management/corporate needs to realize they turned this location from decent to garbage.
… moreConnor Sigmund
The kitchen did not melt the cheese on top of our French onion soup. When my wife asked the kitchen staff if they could kindly melt the cheese, the cook rudely dismissed us. This was not consistent with Panera’s advertised recipe. We won’t be returning or recommending this location to friends or family. I’m leaving two stars because the young lady taking orders was kind and approachable.
… moreNatasia Jackson
I love Panera in general but I will NEVER be back to this one. I got home after driving there to grab dinner from their drive thru- only to get home and there’s a fly in my salad. I almost threw up. This is absolutely UNACCEPTABLE. I tried to call back but they were closed.
… moreS
If you want your pastry heated, they point you to the microwave and tell you that you can heat it yourself but the microwave is practically on the floor. How can an elderly person or person in a wheelchair accomplish this??
Not ADA friendly in that regard and certainly not good customer service. Cold cinnamon roll unless you want to get on your hand & knees and heat it yourself. Food is good otherwise. Service can be slow during lunch time.
… moreE S
I used to order this sandwich regularly back when Panera was at Crabtree Valley Mall. It was outstanding. Then less often at the stand-alone Panera on Glenwood. Still an incredible well made, tasty salad. I started picking it up in Wake Forest several years ago but immediately recognized a difference. First in the ingredients, it was often missing items. The walnuts, goat cheese, just missing. I excused it, I didn’t go very often. But now it’s just unacceptable.
I hadn’t picked up a salad from Panera, any Panera in months, maybe a year. I ordered one the other night though and couldn’t believe what I got. It was full of lettuce core. Yes, the actual cores, several of them. And spoiled tomatoes. And just TWO apple chips, even though I paid for extra. The worst part was the chicken. There was so much chicken in it that I threw away 2/3’s of it and there was still a ton. Then I realized it wasn’t fully cooked.
What has happened to Panera that they serve such garbage?
… moreElesha Dye
I ordered through the drive thru at night and the lights were off. I was the only car and it took 15 minutes to get my food with no apology for the inconvenience. The broccoli cheddar soup tasted old, watery and cold. Panera is really falling off and this shouldn’t be given the high prices.
… moreStephen Britton
This Wake Forest location is convenient. Orders are usually prepared quickly. The food here is good but their drink choices are just okay. I’m not crazy about all the different flavors of tea/lemonade that they offer.
… moreK-
I ordered soup and half BLT online to pick up in drive thru. I waited in drive thru for 30 minutes! I was alerted about 5 minutes waiting that my food was ready. After 30 minutes I get to the window, give my name and guy leaves for several minutes to get the food that’s “ready”. Comes back to tell me they don’t have tomatoes for my BLT. Asks me if I want the sandwich which I say no. I asked for something else. Same price. Or a refund. He said he needs to get a manager. Someone came over to talk to me. I said the same thing. I was trying to be heard because they kept closing the window. She walks off manager comes over like I called her over. Was rude when I was trying to explain why I wasn’t happy with my order. Dismissed me saying she’ll give me a refund, have a great night. I go inside because I don’t know what’s happening. She informs me that refunds take a few days. I asked why she didn’t mention that? She said she tried. But She walked away from me in the drive thru closing the window. So I asked again to just give me something comparable. I was disgruntled but I wasn’t asking for anything unusual. I didn’t want a sandwich with just lettuce and bacon.
… more