Dairy Queen Grill & Chill

  4.0 – 711 reviews   • Fast food restaurant

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Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Dairy Queen Grill & Chill 64083

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Reviews

Mable D
Waited 30 minutes for food through the drive thru. Fries were so salty that they were almost inedible. Toast was honestly just bread with butter on it. Tenders were fine, but they forgot my icecream at the window, so they rush made it pretty sloppy. I know this sounds dramatic, but it truly was pretty bad. I will have to come back in a couple months to see if it has improved. Staff needs help.
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T DW
Your lights in dinning area were dark and seemed like you were closed. Should of known service would be bad too. So because your ice cream is so soft even blizzards. For years When I order i always ask them to make my blizzards and put it in the freezer, and i will get it after i eat.. Last few times they didn’t and last night they told me they couldn’t do that because they have to serve it fresh. But your fresh is to soft shake like that it turns like milk by the time I got home. ( it was freezing out too but icecream was melted before i left. And the food. 1. You need to change oil because the fries and chicken were too crunchy. 2. The ranch cup for dipping was half full, not enough for a 3 piece chicken meal. When you ask for another ranch they charge you. ( how cheap is that ) 3. burger tasted like they microwaved it over all worse food ever eaten at this store.
Thank you we will be saving money now and you lost grandparents with 10 grandchildren that when we have them dairy queen was our go to place. We’d be better off serving ice cream at home then buy a cup of sugar milk that taste nasty after
Meilting. Plus if your employees are not costumer savee then your stores are going to loose alot of sales.
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Patricia Smith
Tonight I stopped at Dairy Queen around 430pm. I ordered the new $7 onion burger meal which comes with fries,drink,sundae. When my food was delivered I opened my burger to see old hard meat cheese that wasn’t melted it was cooked into the meat and hard. 2 pickles no mayo,mustard or ketchup amd zero onions. Its supposed to have those French fried onions. So I return it to the counter. I show the cheeseburger to the girl behind the counter explain it’s missing the French friend onions and the sauces. She says to me “what would you like me to do about it?” I looked at her stunned and said I would like another burger made correctly please. I am brought a new cheeseburger this time it has mustard,mayo,fresh meat and cheese plus pickles but the French fried onions were still missing. At this pointi am upset I am hungry. My Son goes up to the counter because I figured I may never get the right burger they give him a tiny pinch of onions. I dump those on and eat my food. That burger was beyond dry. Dairy Queen used to grill the burger over a flame grill they used to be fresh and juicy. These are dried out hocky pucks. My fries were hot and freshly sundae had the smallest amount of hot fudge I have ever recieved. My Mom and Son enjoyed thier chicken strip baskets. I hadaterrible experience. It seemed like none of your workers have any clue what they are doing. They need to pay attention and make sure orders are correct.
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Vanessa
I have no clue what’s going on with this place but it’ll be the last time I go there. Today I ordered 3 blizzards and they were all soupy and messy. I’ve gone in the past and they have always done the flip. I didn’t think anything of it when they didn’t do it today but I sure understood when I seen the melted ice cream. Waste of money and time, it took so long to get that. Ridiculous, now that I see how everyone’s been critiquing this establishment, I still don’t see any sign of making it right. Oh “I’m sorry” isn’t helping the issue.
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Rachelle
I would give this negative rating if I could. Took over 30 minutes to get my order. When it finally arrived all the ice cream was melted and they forgot one of the blizzards. I tried going back through drive thru but it was taking too long and going inside didn’t help either. The staff were rude and only one person seemed to be working. I had to leave before the already melted ice cream created a sticky puddle in my car. So I never got paid back for my missing blizzard. The food was awful as well. Never ever going back to this company again. They are nothing but cheats with disgusting product and horrible staff.
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Evie Jenkins
Waited for 25 minutes in the drive-thru with only two cars in front of us. Once we finally received our blizzards, there was a hair in one of the blizzards.
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Johnny VonHolt
Ordered through the phone app and when we picked up our food we noticed several items were missing. When we asked about it, the staff said they were out and couldn’t issue a refund because it was placed through the app. I asked if they were planning to mention that, but they just shrugged it off. Overall, a really disappointing experience and the staff didn’t seem to care. We’ll be going somewhere else next time.
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Joyce McM
We have been coming to DQ for a few Monday’s now and the food has always been good. Mara’s customer service is the best. She is always smiling and takes real good care of her customers.
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Darian Hawkins
Worst service I’ve ever had in any restaurant. The employees were not professional at all. I drive for Uber Eats. It took them 30 min. to get me a chicken strip basket. 2 groups of people who came in after me got there food before me. My order was placed online. If I was manager I would replace whole crew. Or resine. Uber Eats PRO. DARIAN HAWKINS
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Elizabeth Vire
I ordered a small M&M blizzard, instead I received a small vanilla ice cream with potentially a tbsp of m&ms. This isn’t the first but is certainly the last time I order here.
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