Holly Honey
Last night I went through the drive thru with a mobile app order. Didn’t get my 6 pc nuggets, but I got the sauce. She handed me my frosty and my coke, and then she added a Lemonade, and I took a second to make sure it was not mine… When she came back to the window, I told her that the drink was not mine, and nodded my head towards the car behind me and told her that she is really not supposed to take it back through the window (infection prevention and cross contamination); would YOU want your drink after it’s been in the car in front of you for at least a minute? She smiled and took the drink back from my car and into the drive thru window ♀️…
The fries were hard and overcooked, probably been under the hot lamp too long, definitely not fresh. The JBC had a taste to it…
When I got home and started eating, I knew it was going to be rough on my stomach, and sure enough … I’m not exaggerating or trying to scare anyone, but if you’re in need of a purge …
management has got to step up. I’m glad that you’re showing up to work, but imma need you to do better please … It’s dangerous.
… moreMatthew Nellis
Was there the first day they opened. Was VERY busy which was to be expected. Ordered our food at the kiosk. Took 15-20 minutes but keep in mind it’s their first day open, and maybe some of these workers (who looked young) it could be their first job. I asked for no mayo on my baconater, and my son didn’t want onions or pickles on his. Well I got mayo and he got pickles and onions. 1st day not a big deal. He just took it off and I just dealt with it. It was still delicious. Fries were hot, fresh and crispy. Nuggets were awesome. Frostys were awesome. Friendly staff. A worker even checked up on us while we were eating to see how everything was and asked if we needed anything. No real complaints here.
… moreAmber currin
I’m really disappointed with the salad I got from Wendy’s. For over $8, I expected a fresh, filling salad, but it was basically a small handful of lettuce. The quality just didn’t match the price at all. I usually enjoy Wendy’s, but this definitely missed the mark.
… moreMohito Menashe
WARNING: Absolutely Terrible Experience – Avoid This Wendy’s at All Cost
I visited the Wendy’s located at 7898 Bradley Long Dr, Sherrills Ford, NC, and it was, without question, the worst customer service experience I have ever had in any restaurant – fast food or otherwise.
The employee who took my order was shockingly rude, dismissive, and completely unprofessional. Instead of basic courtesy, I was met with attitude and disrespect. The behavior was so unacceptable that I asked for a full refund and refused to take the food. That’s how bad it was – I would rather leave hungry than be treated that way.
This location is a disgrace to the Wendy’s brand. If corporate leadership cares about its reputation, they should investigate this branch immediately. No paying customer should ever be subjected to such treatment.
I run a YouTube channel with 50,000 subscribers, and I’ve already told my entire audience to stay away from this location and this chain until real changes are made.
✅ Final verdict:
Customer service: 0/10
Professionalism: 0/10
Respect for customers: Nonexistent
I will never return to this Wendy’s, and I strongly advise others to avoid it as well. There are plenty of places that know how to treat people with basic dignity – this is not one of them
… moreDavid Brannon
I totally give up on this place. This was the 4th or fifth time I have been here since they opened a few months ago and it will be my last. The AI ordering system sucks and constantly over talks you. The food is bland and soggy. This morning, I was there 10 minutes after they opened and was told they were taking card only because the drawer needed to be counted down. Isn’t that the reason the manager is supposed to get there early to do things like this? I love Wendy’s, but this place is destined to fail.
… moreMichelle Cornelius
If I could give 0 stars I would because OMG
My husband and I ordered chili, chili cheese fries, spicy nuggets and regular nuggets.
The spicy nuggets was so hard you could bust a window out with them.. stale, disgusting..
The chili cheese fries was just the nasty chili dumped on top with no cheese..
The chili I got was cold and had no flavor.. def not the chili I get from the other Wendy’s around..
This was the worst fast food experience I’ve received in a long time..
Will not be back!
… moreEkaterina Trubina
I was there, it was a good experience. It was clean inside and cozy. Girl on the front counter was really sweet and polite. We ordered tenders and wrap, but the crew member told us that it is 6 minutes wait on tenders. But then we got them in was fresh , hot, and wrap was juicy. Thank you guys.
… moreJohn Zwolinski
Took 30 minutes to even order food then once I received food I didn’t get what I ordered which was a Dave’s double and the gave me a Dave’s single . They also didn’t give me my daughters juice with her happy meal
… moreJacob Lilieholm
Another story of lazy workers, poor service, and long wait times. I went yesterday with a coupon for a free any size fries with any purchase. I ordered and showed them the coupon on the Wendy’s app and the employee just looked at me like I showed her a rocket schematic. I suggested she could probably use the scanner that right next to her. She then tried scanning the coupon but it didn’t work because she never connected the scanner to the computer. After about 4 mins of her and the “manager ” fixing the issue, it finally worked. I got my food but they forgot the fries, for the meal and the extra free fries too. So I parked, went in, and thankfully the lady at the register understood what happened and gave me 2 large fries to make up for the issue. And she was the only one that was nice and smiled. Every other employee there looked like they were so unhappy and forced to work. Its a brand new Wendy’s and they suck this bad. Just don’t bother wasting your time here.
… moreMichila Cupp
Had an awesome experience. People working the front were super nice and helpful. The manager on duty Bree was pleasant and very attentive. Our food came out super fast, was hot and tasted great!
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