Health and Safety: Mask required · Staff wear masks · Staff get temperature checks · Staff required to disinfect surfaces between visits · Safety dividers at checkout ·
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Walgreens Pharmacy #5942, NEWTON, IA – Healthgrades
Walgreens Pharmacy #5942, NEWTON, IA is a pharmacy in Newton, Iowa and is open 7 days per week. Call for service information and wait times.
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They have a good variety of everything for being a small store.
They did not offer to help or give me any attention).
The Newton location is painful to work with.
This store is horrible. I went in and got to the back of the store (going through many aisles) before I saw anyone who worked there. I didn’t need any help until I got to the photo counter. There were 2 ladies ahead of me waiting. A worker came from the back saw there was a line at the photo counter and then walked the other way. We waited for another few minutes before another worker came out. She looked at us and started walking away. I said can we get some help? She looked irritated and didn’t hide it. She came to the desk, called for help and walked away. Someone finally came and neither the ladies’ order or my order was completed (even though I sent it in yesterday and it said it would be ready to pick up after 8 something in the morning. I went there after 11 something). So we had to wait for both orders to be complete. I walked around the store for a couple minutes and walked back and the worker at the counter walked away and didn’t bother to come back. There were 2 other workers filling the alcohol shelves (they could see me and I could see them. They did not offer to help or give me any attention). The lady at the front registers asked if I have been helped (I misunderstood her thinking she asked if she could help me). I waited a few minutes more and asked her to help me. I said the lady that helped me disappeared. So she went to find her, the photo lady came from the back and gave me the photos. Then I went up to the front counter and something happened with the register and it had to be voided. The lady helping me had to page for help (3 times before anyone came) to void the order and help check out the 3 to 4 other people waiting in line. Also I hate that using the coupon for any certain amount of money off $25 worth of product goes on your Walgreens card (which we use my husband’s and I didn’t have it) so I couldn’t use it right then and there.People might excuse this behavior for low staffing due to Covid (which is still not an excuse by the way!) but this place had these problems for years. I am not the only one who has talked about it. I wouldn’t go there if there were any other decent photo places in town! This is ridiculous!
When we ask for help, the clerks are very helpful and walk with us to the products we are looking for. Great store.
This is the worst customer experience I have ever had. I spent 5 phone calls and over 30 minutes to try and talk to someone. After 7 minutes you get disconnected.