Pei Wei Asian Kitchen

  4.0 – 529 reviews  $$ • Chinese restaurant

Social Profile:

Counter-serve Pan-Asian chain for health-conscious noodle & rice dishes & more.

Service Options:  Dine-in · Curbside pickup · No-contact delivery

Health and Safety:  Mask required · Staff required to disinfect surfaces between visits · 

Hours

Wednesday11AM–8PM
Thursday11AM–8PM
Friday11AM–8PM
Saturday11AM–8PM
Sunday11AM–8PM
Monday11AM–8PM
Hours might differ
Tuesday11AM–8PM

Address and Contact Information

Address: 4408 Falls of Neuse Rd, Raleigh, NC 27609

Phone: (919) 227-3810

Website: https://www.peiwei.com/north-carolina/122-falls-center

Menu

Menu Link: order.peiwei.com

Photo Gallery

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Reviews & Complaints

Princess Hatchett
First time ordering here. This is supposedly orange chicken. Food completely burnt and over cooked. Order through Uber eats so I have to make the complaint through them, however this is unacceptable and I am super disappointed.
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Danee Williams
If I could give no stars I would!I haven’t been here in a years, and I figured the customer service still can’t be horrible. I have family that lives on this side of town and this was something different from the ordinary fast food, I was WRONG!!!! The food is mediocre at its best. The person that took my was short and cut me off twice! I had to ask for my change, and her reply to me was “You should have read the sign” are you serious…I’m not even from this area. The one that is posted is old and folded and I’m supposed to read the signage of that? I will never stop at this location again. I almost wanted to turn around and give the bowl back! But I have been out and about all day and I’m tired at this point. I don’t have it me today…as a manager of hospitality…customer service is always my top priority and main concern and the lack of it here is bothering to me. I hope they really get it together
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B. A.
I paid 17 dollars for less than a cup of chicken and a ton of unflavored noodles. You can go to Panda Express and get the exact same food with double the portion at half the cost. What a rip-off.
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Cassie Crumal
I understand that restaurants at this time are short staffed and that when it’s a rush-hour there are bound to be longer wait times. But in this case it was apparent there was disorganization and lack of communication which led to my order taking nearly 30 minutes. A table of five gentlemen was served their food before my to go order for one (even though I ordered nearly 10 minutes before them). When I overheard the comments behind the counter it sounded like they just forgot my order. And this isn’t the first time it’s take 30+ minutes to get an order made.
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Brian Utesch
What a gross place this has become. You’ve managed to take something that used to be consistently good and made it food court quality. Tables were dirty. Bathroom was gross. Food was under cooked.
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k b
The first time I ordered from here, the food and portions were great. This time around they were verrrry lite on the chicken and shrimp despite me paying more for extra.
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Melissa Mitchell
I ordered tofu, low mein, and donuts. The bag slip said tofu, but when I got home ( which is more than 45 minutes away) I opened it up an order of chicken. I am vegetarian and was so I resigned myself to eating the vegetable lo mein and donuts. The snow peas in the low mein were fiberous and stringy and the donuts must have been put in oil that was not hot enough. They were just soaking with oil. There was nothing redeeming. It was my first visit and will be my last.
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Keshia C.
Great fresh food we had the fire cracker chicken and orange chicken. The customer servicewas even better. Thanks Staci she was great to us today.
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Cyndi Ludwig
I love the lettuce wraps here but this go around was more water chestnut than chicken unfortunately. Still got about 6-7 wraps out of it while going around the mass amount of water chestnuts.
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Carmell Rivera
The food is always great. It’s just the way that they handle customers during any type of rush. I called my order in at 6:18pm. The woman that I spoke with told me that the wait would be about 40 min. So I arrived at 6:50pm I texted in my space number waited 15 min no one came out. I went inside there was about 6 people waiting for their orders. There was a bag on the counter whenever I came in. I stood there for at least another 15 min I walked over to a employee to ask about my order. They couldn’t find it. My food was in the bag on the counter the whole time my food was warm not hot and I asked for it to be remade. I just don’t like how every time I come into this location I have a issue with the wait and my order not being correct.
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