Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Service Options: Drive-through · Delivery
Health and Safety: Staff required to disinfect surfaces between visits · Safety dividers at checkout ·
Address and Contact Information
918 W Illinois Ave, Aurora, IL 60506
Phone: (630) 859-2258
Menu Link: dairyqueen.com
Order and Reservations
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Great tasting ice cream and great service
They also offer cooked food.
Ordered a hot fudge sundae got home no whipped cream……kinda disappointed.
So the very first time I went there I ask for a Brownie Batter blizzard Extra brownie and they gave me some blizzard with chocolate shavings and I called it in, and they said they would replace it. I did get it replaced after arguing with them receipt in hand and telling them the persons name who I talked to over the phone. Then, I go one day around 3pm and the lady on the speaker seems frantic as she takes my order for a Large brownie batter blizzard extra brownie. I get to the window, pay and then she gives me a small blizzard. I look at her puzzled and told her I paid for a large. She goes back in the window and pops back out with a coupon for a free small blizzard. Her name is Hilda. She tells me to accept the wrong size and come back she was the only one working even though I already paid. Then tonight I ordered the same as usual. Brownie batter blizzard with extra brownie. Hilda hands it to me and I drive off. I get Down the road and realize that they didn’t put really any of their chocolate syrup. I go back and sit thru a long line. Hilda literally starts yelling at me because I’m never satisfied. I told her “look at what you gave me, does that look like the picture on the menu?” SheViolently throws it away and makes a new one. I told her that I just want my order to be correct when I come. I hate waiting in line just to get something corrected and the way she was talking to me was ridiculous and not anywhere near professional. The picture attached is when she gave me the wrong size and a small voucher to make up the difference after I paid for a large. It cost me .75 cents to get extra brownie batter. I shouldn’t need to pay this but I do to insure I get a decent amount. I’m not looking for anything free I just want my order to be correct and to be treated as a paying customer. Hilda should be ashamed.
It was my birthday today and my boyfriend special ordered me a white cake with vanilla frosting and red lettering on it. What we got was a white and chocolate cake with no writing on it. We had to wait 6 hrs. And the order was still not right. They did not rectify the problem. Bad customer service.
This is a close by Dairy Queen that I have gone to for years. There quality is always good. It’s one of the few places that can make a strawberry hot fudge shake to perfection.